Overview
- Return window: 7 days from delivery
- Condition: new, unused and in the original packaging
- Restocking fee: 50% of the product price for non-defective returns
- Return shipping: paid by the customer (free for defective or wrong items)
- Refund time: within 30 days after we receive the return
- Custom / made-to-order parts: no returns, unless defective or damaged in transit
1. Who can return
Refunds are available to private buyers. Commercial dealers may receive store credit if the return is accepted.
2. Standard products
Standard (non-custom) products can be returned within 7 days of delivery if they are new, unused, not installed and in their original packaging. A 50% restocking fee applies to non-defective returns. The customer pays the return shipping cost.
3. Custom and made-to-order products
Parts made to your order or specification cannot be returned or refunded, except if they are defective or were damaged or lost in transit.
4. Defective, wrong or damaged items
If an item arrives defective, damaged or is not what you ordered, contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will repair, replace or refund it at no cost to you, including return shipping. All shipments are insured.
5. How to start a return
- Email admin@dmcluxury.com with your order number and the reason for the return.
- We reply with a return authorisation and instructions.
- Send the item to:
ZESAD
Huelsenbergweg 103
40885 Ratingen
Germany
Returns sent without prior authorisation cannot be accepted.
6. Refunds
Once we receive and inspect the item, we email you to confirm the refund. Approved refunds are paid to the original payment method within 30 days. Original shipping is free, so no shipping charge is deducted; return shipping costs are not refunded.
7. Contact
Email: admin@dmcluxury.com
Phone / WhatsApp: +852 6211 0550